Skip to main content

Pairing PIN Expired

What to do when the registration PIN expires before you finish pairing a TV.

Pairing PIN Expired

What you'll learn: Why pairing PINs expire, what "PIN expired" on the TV actually means, and the fastest way to recover.

Time needed: 1 minute.

Why PINs expire

For security, each PIN is valid for 10 minutes. If anyone got hold of a PIN and the system never expired them, they could pair a rogue device to a guest's room and snoop on their content.

Ten minutes is usually plenty when you're standing in the room. But if you generate a PIN, get distracted, then come back later — it's gone.

How to recover

You can't extend an expired PIN. You make a new one.

From a room

  1. Go to Rooms in the sidebar.
  2. Click the affected room.
  3. In the detail panel, scroll to Devices.
  4. Click + Register.
  5. A new PIN is generated. The 10-minute timer restarts.
  6. Type the new PIN on the TV.

PIN dialog with the "New PIN" button highlighted at the bottom

From the Devices page

  1. Go to Devices.
  2. Click [Generate PIN] at the top right.
  3. Pick the room, click [Generate PIN].
  4. Type the PIN on the TV.

Avoid the problem

A few habits that help:

  • Generate the PIN only when you're in front of the TV. Don't generate ahead of time.
  • Use the copy icon to save the PIN to clipboard, paste into a phone message if you're coordinating with someone in the room.
  • Watch the countdown in the dialog — it goes red under 1 minute. If it's red, click [New PIN] to refresh and start over.

"I generated a PIN, used it on the wrong room"

If you accidentally typed Room 101's PIN on the TV in Room 102:

  1. Go to Devices in the sidebar.
  2. Find the wrongly-paired device.
  3. Click the row to open the panel.
  4. Under Room Assignment, click Unassign.
  5. Generate a new PIN for the correct room and pair again.

"The TV says 'Invalid PIN' even though it's not expired"

Two possibilities:

  • You typed it wrong. PINs are 6 digits. Re-check the number.
  • The PIN expired between when you generated it and when you typed it. Generate a new one.

Next steps