Answers for hotel teams
Hotel IPTV and Hotel TV System FAQ | COTT.TV
These answers describe the current COTT.TV platform and the checks required for a real property. Exact television, PMS, network and channel scope is confirmed before rollout.
Platform and commercial model
- What is COTT.TV?
- COTT.TV is a hotel IPTV and guest-engagement platform. It combines live television, country-controlled channel rights, hotel information, service ordering, messaging, PMS workflows and an AI concierge in one interface managed by the hotel.
- Can a hotel use its existing televisions?
- Yes. COTT.TV supports direct deployment on compatible LG, Philips, Vestel and Samsung hospitality TVs, as well as a preconfigured COTT set-top box for other or mixed fleets. We confirm the exact model, firmware and hotel mode before rollout; support for a brand does not mean every model is certified.
- Cloud or on-premise?
- Cloud is the quickest route for properties with reliable internet and starts from €10 per room per month. On-premise is designed for projects that need local satellite, terrestrial or IP reception, local media services, or continued operation when the external connection is unstable.
- How are TV channels licensed?
- Channels are available only inside the COTT.TV platform. Rights and prices are controlled by country, so a property sees only the channels that can legally be supplied in its territory. Hotels can also add their own authorised local sources.
IPTV delivery and compatibility
- Does COTT.TV require UDP or RTP multicast?
- No. The standard platform uses managed HLS delivery and does not require a specially configured multicast network. Local reception and other project-specific inputs can be incorporated in an on-premise design.
- Can hotel IPTV run without a set-top box?
- Yes, on selected hospitality TVs after the exact model, firmware and profile have been validated. A preconfigured box is available for consumer televisions, older models and mixed fleets.
- Does the platform include catch-up or recording?
- No. COTT.TV does not provide pause, restart, recording, catch-up or other time-shift functions. It is designed for managed live TV, hotel information and guest services.
Hotel operations
- What should a hotel TV system include?
- At minimum: a managed guest interface, room and device administration, legal content delivery, clear network requirements, hotel-service controls and an agreed privacy process for checkout.
- Can one account manage several hotels?
- Yes. COTT.TV supports multiple properties under one commercial account while retaining property-level rooms, devices, content and administration.
- Can the hotel add its own content?
- Yes. A property can add authorised local IP sources and hotel-owned information or media. Third-party channel rights remain the responsibility of the party supplying that content.
Choosing a provider
- What should a hotel TV provider include?
- At minimum: a managed room interface, device administration, a lawful route for television content, support for the intended televisions, clear network requirements and a documented checkout privacy process.
- Can hotel IPTV run without a set-top box?
- Yes, on compatible hospitality televisions. The exact model, firmware and hotel deployment profile must be validated. A set-top box remains the practical route for consumer TVs, older screens or mixed fleets.
- Is cloud or on-premise better for a hotel?
- Neither is universally better. Cloud is simpler where internet is reliable. On-premise is appropriate when the hotel receives channels locally, needs local media services or cannot depend entirely on the external connection.