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Send Messages to Guests

Send a message to one room, all rooms, or trigger an emergency alert visible on every TV.

Send Messages to Guests

What you'll learn: How to send a written message to one guest's TV, broadcast to all rooms, and how to use the emergency-alert feature for genuine emergencies.

Time needed: 1 minute per message.

Before you start

You'll need:

  • Login access.
  • The TVs in target rooms must be paired and online.

Three kinds of messages

The system supports three priority levels:

  • Normal — a friendly message that pops up on the TV. Guest can dismiss it.
  • Important — same as normal but visually emphasized (amber).
  • Emergency — flashing red banner shown on every TV, won't disappear until you deactivate it. Use this only for real emergencies — fire alarm, gas leak, evacuation.

Step 1: Open the Messages page

In the left sidebar, under GUESTS, click Messages.

Messages page with tabs All / Sent / Read / Emergency, and a "Compose Message" button at the top right

You'll see all sent messages with tabs to filter:

  • All — every message.
  • Sent — sent but not yet marked read by the guest.
  • Read — the guest has dismissed/seen it.
  • Emergency — emergency alerts only.

Step 2: Send a normal or important message

Click [Compose Message] in the top right.

[SCREENSHOT_PLACEHOLDER: Compose dialog with the To dropdown, Message textarea, and Priority pill toggle]

Fill in:

  • To — pick a specific room from the dropdown, or pick All Rooms (Broadcast) to send to everyone.
  • Message — type the text. There's no length limit, but keep it short for readability on a TV.
  • Priority — Normal or Important.

Click [Send].

The message appears on the target TV(s) within seconds.

Step 3: Send a quick message from a specific room

Faster for a single guest:

  1. Go to Rooms, click the room.
  2. In the side panel footer, click [Message].
  3. Type the message, click [Send].

Step 4: Sending an emergency alert

Emergency alerts are different. They override the TV display with a red flashing banner. They stay until you deactivate them.

  1. Go to Messages, switch to the Emergency tab.
  2. Type the emergency content.
  3. Click [Activate] — the system asks you to confirm.

Or, faster, from the Rooms page header click the red [Emergency] button and write your message there.

When the emergency is over, click [Deactivate All] to clear it from every TV.

Important: Don't use Emergency for fire-drill announcements unless it's an actual fire. Guests will lose trust in the alert if it's used for non-emergencies.

Step 5: Export message history

For audits or compliance, click [Export CSV] at the top of the page. You'll get a CSV with date, recipient, message, priority, and read status.

What if it doesn't work?

Message says "Sent" in admin but didn't appear on TV:

  • TV is offline. Check Devices for the room.
  • TV has stale cache. Use Devices → Cache reload for the room's device.

Emergency alert won't go away after deactivation:

  • Reload the affected TVs (full reboot if needed) — emergency alerts are designed to be very persistent.

Bulk-deleting old messages: Use the checkboxes to select messages, then Delete Selected in the bottom bar.

Guest didn't see the message but it's marked "Read": "Read" means the TV's app marked it as read after some time on screen — not necessarily that the guest looked at it. If the message is critical, follow up with reception.

Next steps