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First Login

Sign in to your HotelierTV admin panel for the first time.

First Login

What you'll learn: How to sign in to the HotelierTV admin panel — the place where you set up everything guests see on their TVs.

Time needed: About 1 minute.

Before you start

You'll need:

  • The web address of your admin panel (something like your-hotel.cott.tv). Your account manager sent it to you when your hotel was set up.
  • The email address and password you were given.

Step 1: Open the admin panel in a browser

Open Chrome, Firefox, Safari, or Edge. Type your admin panel address in the address bar and press Enter.

You'll see a sign-in page that says HotelierTV at the top, with "Sign in to continue" below it.

Login page showing HotelierTV logo, "Sign in to continue" subtitle, Email and Password fields, and the Continue button

Step 2: Enter your email and password

Type your email in the Email field. Type your password in the Password field.

Tip: If your hotel was created from a demo, the email is usually [email protected] and the temporary password was sent in the welcome email. If you can't find it, ask whoever set up your hotel.

Step 3: Click Continue

Click the [Continue] button.

If everything is correct, you'll land on the Dashboard — a screen with cards showing online TVs, occupied rooms, today's orders, and recent activity. Welcome.

Dashboard view immediately after login, showing the four metric cards across the top

What if it doesn't work?

"Login failed" or a red error box: Your email or password is wrong. Check for typos. Email is not case-sensitive, but passwords are. Make sure Caps Lock is off.

The page won't load at all: Check your internet connection. Try refreshing (Ctrl+R on Windows, Cmd+R on Mac). If that doesn't help, the address might be slightly off — double-check it against the welcome email.

You don't have a password yet: Contact whoever set up your hotel — usually your COTT account manager. They'll send you a fresh invite.

Next steps