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Suggested Questions

Set the example questions guests see on the AI chat screen to nudge them toward useful conversations.

Suggested Questions

What you'll learn: How to customize the example questions that appear on the AI Concierge screen — the little prompts like "What time is breakfast?" that guests can tap instead of typing.

Time needed: 5 minutes.

Before you start

You'll need:

  • AI Concierge enabled. See Set Up AI Concierge.
  • A list of common questions guests at your hotel actually ask.

Step 1: Open the Suggested questions tab

Go to AI Concierge → Suggested questions tab.

Suggested questions tab showing the list of questions with drag handles, English text fields, and category dropdowns

If this is your first time, the list will be empty. Click [Reset to defaults] to seed 15 starter questions you can edit.

Step 2: Add or edit questions

Each row in the list shows:

  • A drag handle — drag rows up/down to reorder.
  • The question text in English (required).
  • A category dropdown — groups the question.
  • A lucide icon name — small icon shown next to the text.
  • A chevron — click to expand for translations into all your enabled languages.

Click [+ Add question] at the top right to add a new one. Type the English text, pick a category, save (auto-saves on blur).

Step 3: Add translations

Click the chevron on a question row to expand it. You'll see fields for each enabled language. Type the translation in each.

If you skip a language, the English text shows as a fallback.

[SCREENSHOT_PLACEHOLDER: Expanded question row showing translation fields for German, French, Spanish]

Step 4: Pick good questions

What works:

  • Direct, common questions: "What time is breakfast?" / "Is there a gym?"
  • One-tap useful answers: "What's the WiFi password?" / "How do I call reception?"
  • Local discovery: "What's worth seeing nearby?" / "Where's the nearest pharmacy?"
  • Practical ordering: "Can I get extra towels?" / "What's on the room-service menu?"

What doesn't:

  • Yes/no questions — too dead-end.
  • Questions with no answer in your knowledge base — the AI will guess and embarrass you.
  • Long-winded questions — guests scan-read; aim for under 8 words.

Step 5: Reorder

Drag the most-clicked questions to the top. The order matters — guests rarely scroll.

What if it doesn't work?

Reset to defaults wiped my custom ones: That's what reset does — it replaces your list with a fresh starter set. Edit individual questions instead next time, or export your custom list before resetting.

Translations don't appear on the TV:

  • Check the language is enabled in Settings → Languages.
  • The TV may have cached the old set. Use Devices → Cache reload.

Questions don't appear at all on the TV:

  • The AI Concierge tile must exist in the Main Menu (Type = AI Concierge).
  • AI Concierge must be enabled in Settings & test.

Next steps