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Hotel Branding

Set your hotel name, logo, address, and other identity that shows up across the TV system.

Hotel Branding

What you'll learn: How to set the hotel name, logo, contact info, and localization (timezone, currency, default language) that appears across guest TVs, the mobile companion app, and emails.

Time needed: 5 minutes.

Before you start

You'll need:

  • Login access.
  • A logo file — PNG with transparent background works best, ideally 512×512 pixels, under 2 MB.
  • Your hotel's address, email, phone, and (optionally) WhatsApp number.

Step 1: Open Settings → Identity

In the left sidebar, under SYSTEM, click Settings.

The Settings page has tabs across the top: Identity, WiFi, Weather, Flights, Intro, Screensaver, System, API.

Click the Identity tab.

Settings page with the Identity tab selected

Step 2: Hotel identity

Under Hotel identity, fill in:

  • Hotel name (required) — "Grand Palace Hotel". Shows on the TV welcome screen, mobile companion, and emails.
  • Welcome text — friendly subtitle (e.g. "Welcome to an unforgettable stay."). Up to 120 characters.
  • Hotel logo — click [Upload logo] and pick a file. Or paste a URL into the field below.

Hotel identity section with name, welcome text, and the logo preview/upload area

Important: The logo here is the single source of truth — it's used by the TV, mobile companion, and emails. Don't try to set it separately for the companion; this is the place.

Step 3: Address

Fill in Street & number, City, Postcode, and Country. Used in invoices and confirmation emails.

Step 4: Contact

  • Email — reception or front-desk email.
  • Phone — a country code field plus the local number. Used by the TV's "Call Reception" tile.
  • WhatsApp number — digits-only with country code, no spaces or +. Example: 48221234567. Used by the WhatsApp tile in Mobile Companion.

Contact section with email, phone (country code + local), and WhatsApp filled in

Step 5: Localization

  • Timezone — pick from the list. Used by the clock widget and email timestamps.
  • Currency — used everywhere prices are shown (restaurants, VoD, etc.).
  • Default language — language used for new TV devices and outgoing emails. Guests can switch their TV's language individually after check-in.

Step 6: Save

Scroll up and click the [Save] button at the top right of the page. The button shows "Saved" in green for a moment when done.

What if it doesn't work?

Logo upload fails:

  • File must be under 2 MB.
  • Supported formats: PNG, JPEG, WebP, SVG.
  • Try a smaller or different file.

Logo looks wrong on the TV:

  • Use a transparent PNG so it works on any background.
  • A square aspect ratio (e.g. 512×512) is most flexible.

Save button stays greyed out: You haven't changed anything yet. Edit a field and the button activates.

TV still shows old name/logo after saving: TVs cache content. Wait a minute, or go to Devices and use Cache reload on a specific TV.

Next steps