Seamless PMS Integrationfor Hotel IPTV
Connect your Property Management System to every guest room TV. Automate welcome screens, sync billing in real time, and deliver personalised experiences — without any manual work from your front desk team.
6+
PMS Partners
24h
Setup Time
0
Extra Cost
How PMS Integration Works
Connect
We configure the secure connection between COTT.TV and your PMS using FIAS, HTNG, or REST API.
Map & Configure
Room numbers, guest data fields, and service codes are mapped between both systems.
Go Live
Integration activates instantly. Every check-in automatically triggers personalised TV content.
Supported PMS Systems
COTT.TV integrates with the PMS platforms used by the majority of European hotels. Custom integrations available on request.
Oracle Opera
Enterprise-grade PMS for international chains
Protel
Cloud-native PMS for independent and chain hotels
Mews
Modern hospitality cloud for forward-thinking properties
Clock PMS
All-in-one cloud PMS with integrated booking engine
RoomRaccoon
Automated hotel management for boutique properties
InnQuest
Comprehensive property management for all hotel sizes
Don't see your PMS? — we can build custom integrations.
What PMS Integration Enables
Every guest interaction — from welcome to checkout — is automated and personalised through real-time PMS data exchange.
Automated Guest Welcome
TV greets guests by name at check-in with personalised welcome screen, loyalty tier recognition, and preferred language — no manual configuration needed.
Auto Language Detection
Guest nationality from PMS automatically sets the TV interface language. Supports 30+ languages for a frictionless experience from the moment they enter the room.
Real-Time Billing Sync
Guests view their live folio on TV — room charges, restaurant, spa, minibar. All charges sync bidirectionally between PMS and IPTV in real time.
Room Status Updates
Housekeeping status, maintenance requests, and DND/MUR indicators sync between systems. Staff see real-time room states without switching between platforms.
Express TV Checkout
Guests review their bill and check out directly from the TV. PMS receives the checkout event instantly, triggering room status change and folio closure.
Loyalty Program Display
Recognise returning guests with tailored content. Display loyalty points balance, tier benefits, and exclusive offers based on PMS guest profile data.
Measurable Impact on Operations
Properties with PMS-integrated IPTV report significant improvements across key metrics.
-60%
Front Desk Calls
Guests find answers and manage their stay via the TV
+25%
Upsell Revenue
Personalised offers based on guest profile and preferences
4.7★
Guest Satisfaction
Higher review scores from personalised in-room experience
< 1min
Express Checkout
Guests check out from their room without visiting reception
Frequently Asked Questions
Which PMS systems does COTT.TV integrate with?
- COTT.TV integrates with all major Property Management Systems including Oracle Opera, Protel, Mews, Clock PMS, RoomRaccoon, InnQuest, and Infor HMS. We use industry-standard protocols (FIAS, HTNG, REST APIs) to ensure reliable two-way communication. If your PMS is not listed, contact us — our team can build custom integrations within 2–4 weeks.
How long does PMS integration take to set up?
- For supported PMS systems, integration is typically completed within 24–48 hours. The process involves configuring the connection parameters, mapping room numbers, and testing the data flow. Our integration team handles the technical setup remotely — no on-site visit is required. Complex or custom integrations may take up to 2 weeks.
Does PMS integration cost extra?
- No. PMS integration is included in every COTT.TV Cloud subscription at no additional charge. This covers setup, configuration, ongoing maintenance, and support. There are no per-transaction fees or hidden costs for PMS data exchange.
Can guests see their bill on the TV?
- Yes. When PMS billing integration is enabled, guests can view their current folio directly on the in-room TV. This includes room charges, restaurant bills, minibar, spa services, and any other PMS-tracked charges. The bill updates in real time and supports multiple currencies. Guests can also request checkout via the TV interface.
What data is exchanged between the PMS and hotel TV system?
- The integration exchanges guest name, language preference, loyalty tier, check-in/check-out times, room status, and folio data. All data transfer is encrypted in transit and at rest, fully GDPR compliant. Personal data is automatically purged from the TV system within minutes of checkout.
Ready to Connect Your PMS to Every Room?
Integration is included free with every COTT.TV subscription. Start a 14-day trial and experience automated guest personalisation on your own property.